enabling GROWTH : IT AND BPO

Enabling growth in the US, for mid-sized IT-BPO companies based in India, developing  their  sales, marketing & delivery infrastructure, to facilitate growth in the US, UK  & similar developed markets. bench marking  operational effectiveness, setting up centers of excellence(COEs) in the ITES sector, improving quality & governance management, developing  & implementing a culture for innovation,  risk mitigation and compliance.

This is executed with our partners  Beyond the Hedge, Seattle.

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INDIA ENTRY, SOURCING OF SERVICES, Set up your captive

End to end comprehensive support for setting up a captive shared services and/or IT development center in India(including city, site selection, regulatory approvals, feasibility detailing for setting up captive, global delivery center in India and/or selecting the right service provider, financial modelling, build v/s buy optimisation, project management. Independent & objective third party advisory from  our seasoned expert practitioners. 

Leverage our expert support for short listing, selecting, contracting with the right service provider & for monitoring the delivery and/or quality of work from India. Bench marking the "as is" and providing support for improving the operations of an IT-BPO service provider(i.e for improved effectiveness, productivity, quality, business impact, operations risk mitigation), and also for improving the buyer-provider engagement structure. 

CENTERS OF EXCELLENCE (COE)

Leverage our expertise to develop & set up centers of excellence(COE) & innovation labs in your organisation and in your business operations. This can contribute to become a division(or the COE) to become a  best in class outsourcing ITES service provider units, so other units/divisions in the organisation can be inspired to emulate their success, thereby raising the overall level of excellence and inspiring confidence with clients.

A center of excellence, typically focuses on all key aspects of business excellence including operations excellence, innovation, technology, risk & compliance, stakeholder's interests, etc. 

Driven and passionate with deep domain expertise & strong track record & success of  actually building & operating highly successful ITES businesses in India, Philippines, Mexico, US, Europe and APAC,  our senior consultants bring innovative state of the art, and pragmatic consulting solutions & allied professional services to support both the buyers and providers of IT & BPO services realise their objectives and potential.