Beyondthehedge,Seattle,US and Hexagon Consulting work seamlessly as one entity that is effectively the bridge between cultures, times zones, operational delivery, and business development.We have been working together in our OCP practice area to strengthen India based IT & BPO players and have developed social selling as a service(SSAAS) to support US based SMB clients grow faster by integrating process, social marketing techniques & cutting edge cloud based technology into their current sales & pre sales process.
The International Standard for Service Excellence 2012 (TISSE), developed by The International Customer Service Institute(TICSI) UK & Dubai now available in India from Hexagon Consulting(exclusively), which is leveraged by organisations across private and public sectors, services & manufacturing, B2C and B2B, to benchmark & enhances end customer service and customer experience of organizations; contributing to faster growth - in the age of customer experience.
Hexagon Consulting is the exclusive implementation partner for India region, for TISSE 2012 . British Standards International(BSI) is the certification partner for this standard - and so we work hand in hand with TICSI & BSI. Reach us to diagnose & help mature into a more customer focused organization & to improve service delivery on the ground. We are passionate about service delivery excellence & enjoy working in this space.
With a reputation for delivering genuine customer feedback, Feefo, UK has established itself as one of the choice of consumer generated ratings and reviews for organisations around the globe. Organisations including e-commerce businesses,in store retailers , business service providers, financial services, etc.
Since 1990 Jacada solutions Israel, have helped organizations improve their customer experiences and reduce their operational costs. Jacada's innovative tools enables organizations to deliver advanced customer and agent interactions by implementing cutting‐edge mobile customer service and visual IVR solutions, agent desktops, and process optimization tools.
Pronited, Professionals United, is a fast growing platform for professional firms to collaborate together to address one common pain they have i.e. How to Grow Profitably in a world dominated by Big Players. Pronited is registered in the US with headquarters in Chicago and have over 114 member firms in 37 countries(including Hexagon Consulting in India) with an expert base that exceeds 2,500 professionals.
Hexagon Consulting is the exclusive implementation partner for India region, for Mango. Designed by industry experts, Mango removes the pain from achieving and managing compliance-based standards like quality, health & safety, and environmental, etc.With Mango, you can say goodbye to inadequate tools and inefficient processes – the one Mango application takes care of everything and because Mango is a single integrated system, you can run all your compliance programmes through Mango “as one”. Mango is a SAAS tool which is a breeze to implement and simple to use. Plus, there are no nasty hidden costs - just a simple monthly rental.