To help our clients win we've entered into partnerships & alliances with a carefully selected and respected set of global,innovative but locally relevant organisations which complement core capabilities our our own consulting & professional services staff
These partnerships & alliances are thus our force multipliers who radically enhance our capability to support you with comprehensive and cutting edge solutions to help you navigate today's tough and challenging times.
some of our key global partnerships & affliations are with :
The American Customer Satisfaction Index provides unique customer experience bench-marking capabilities that come from the Index’s one-of-a-kind, cross-industry structure. For two decades, the ACSI has used its science-based, proprietary methodology to analyze customer satisfaction for 10 economic sectors and more than 40 key industries that together represent a broad swath of the national economy.
The International Standard for Service Excellence 2012 (TISSE), developed by The International Customer Service Institute UK, Dubai & Singapore (TICSI) is now available in India from Hexagon Consulting(exclusively), which is leveraged by organisations across private and public sectors, services & manufacturing, B2C and B2B, to benchmark & enhances end customer service and customer experience of organizations; contributing to faster growth - in the age of customer experience.
Hexagon Consulting is the exclusive implementation partner for India region, for TISSE 2012 . British Standards International(BSI) is the certification partner for this standard - and so we work hand in hand with TICSI & BSI. Reach us to diagnose & help mature into a more customer focused organization & to improve service delivery on the ground. We are passionate about service delivery excellence & enjoy working in this space.
mapovate - the easy to use customer journey mapping tool - from our collaborator TICSI, UK & Dubai & Singapore.
With a reputation for delivering genuine customer feedback, Feefo, UK has established itself as one of the choice of consumer generated ratings and reviews for organisations around the globe. Organisations including e-commerce businesses,in store retailers , business service providers, financial services, etc.
Since 1990 Jacada solutions Israel, have helped organizations improve their customer experiences and reduce their operational costs. Jacada's innovative tools enables organizations to deliver advanced customer and agent interactions by implementing cutting‐edge mobile customer service and visual IVR solutions, agent desktops, and process optimization tools. Customers can benefit from an improved c customer service experience at every touch point with the organization, whether at the call center, on the mobile, or at the retail store. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment within 12 months of deployment. Jacada operates globally with offices in Atlanta, USA; London, England; India, Munich, Germany; and Herzliya, Israel.
Beyondthehedge,Seattle,US and Hexagon Consulting work seamlessly as one entity that is effectively the bridge between cultures, times zones, operational delivery, and business development.
We have been working together in customer experience enhancement & outsourcing areas to strengthen India based IT & BPO players and have developed social selling as a service(SSAAS) to support US based SMB clients grow faster by integrating process, social marketingtechniques & cutting edge cloud based technology current sales & pre-sales process.
Hexagon Consulting is the exclusive implementation partner for India region, for Mango. Designed by industry experts, Mango removes the pain from achieving and managing compliance-based standards like quality, health & safety, and environmental, etc.With Mango, you can say goodbye to inadequate tools and inefficient processes – the one Mango application takes care of everything and because Mango is a single integrated system, you can run all your compliance programmes through Mango “as "one”. Mango is a SAAS tool which is a breeze to implement and simple to use. Plus, there are no nasty hidden costs - just a simple monthly rental.
Hexagon Consulting is also partners with CoGlobe UK Ltd. CoGlobe is an international management consulting firm with offices in UK, Sweden & India and operations in Europe and Asia Pacific (with focus on India, Singapore and Australia) to create customized & dedicated solutions for organizations looking to expand their business internationally. It provides end-to-end workable strategies and implementation assistance to clients across the globe.