Center of Excellence

A case study based on our experience of working with a reputed Indian ITES-BPM player with 11,000+ workforce working across 18 locations in India and handling around 100 client processes, both International & domestic.

 

Customer Service Excellence

A CASE STUDY ON CUSTOMER SERVICE EXCELLENCE & CUSTOMER EXPERIENCE MANAGEMENT – on leveraging systemic listening of customer feedback to improve products & processes and rising customer complaints - AND USE OF TICSI's TISSE 2012 bench Marking framework ...

India2US Bridge for SMB ITES-BPO’s

Growth opportunity in the US – for India based mid-sized IT&BPO players:  A Case Study which provides reader an  outline of approach & methodology adopted by us, to support India based mid sized IT & BPO players win in the US Market.

 This  case study attempts to outline some of the actual work done in the Outsourcing-off-shoring space by Hexagon Consulting Senior consultants in India & our Partners based at Seattle, US(Beyondthehedge).

Risk & Compliance – KYC/AML

Case study of providing process and subject matter knowledge of Enterprise Security Services to an Indian Based BPO to help them present and implement Business Proposal to a US based regional bank. A case study of actual work done in the KYC, AML, CDD, Fraud Detection & investigation & on enhancing customer service excellence & customer experience management  by Hexagon Consulting senior consultants in collaboration with our US based affiliate Bryant & Associates.