THE CUSTOMER IS KING ! Thoughts on customer service and on customer experience management...and how this paradigm is so important for organisations.to navigate & thrive in today's challenging times.. do supplement with your thoughts and views as well.
RISK & COMPLIANCE MANAGEMENT: The difficult to implement paradigm for most organisations. Perspectives on "why", "how" and "what" needs to be done to implement and institutionalize a culture of compliance and risk mitigation for organisations.
In banking & financial services sector we additionally work in KYC & AML so important today for all banks around the world to strenthen regulatory compliance & restrict illegal & mala-fide money flow.