P 81, South City – I,
Gurgaon 122001, New Delhi Capital Region, India
DIN* number: 02088705
Bawa has over 30 years of rich & diverse management experience, working at C level & Operational roles across various industries including Banking & Financial services, Insurance, telecom, etc & Manufacturing sectors with MNC/ reputed companies, including Citigroup, Tata Consultancy Services (TCS), Avco Financial Services, The Associates, ICICI Bank and Maruti Suzuki – in Asia, US, Europe and Mexico
His experience in Banking & Financial Services experiences spans over 20 years working across consumer, commercial & corporate banking environments, across levels, and industry sectors across different countries- India, US,UK, Australia and few other Asian countries like Thailand & South Korea & Philippines. He has a vast experience in the designing & implementing origination, credit & control, operational, regulatory, governance, audit & compliance and operational and customer engagement frameworks on an end to end basis including legal, default management, litigation & collections. [As an example in the year 2000 he was appointed country manager for the commercial lending business of Avco Financial services India Pvt Ltd – a subsidiary of Textron US- and set up and built the SMB loan portfolio from scratch managing the entire financial services business on an end to end basis, before the business eventually got taken over by Citigroup].
He is currently the Managing Director & Partner of Hexagon Consulting – a Management Consulting firm based at New Delhi with international offices in Seattle, (US) and Toronto, (Canada) engaged in (i) risk and compliance management ,(ii) BPO- IT operations outsourcing consulting, and (iii) Customer service excellence. Hexagon Consulting is a part of a group of companies set up about 12 years back, which includes (i) Value Space India Consultants & Services Private Ltd and (ii) Quadrangle Consulting Services Private Ltd – engaged in the Education and Management Consulting & professional services sectors.
Prior to co-founding Hexagon Consulting , he was the EVP &Chief Operating Officer - Global Practice Head for TCS’s International Customer engagement operations, overseeing a practice of over 7000+ Full time employees operating in many countries & over multiple sites and clients, including delivery sites in Indie, Philippines, US, Mexico and Europe. A very large proportion(80%) of the operations were in the banking & financial services sectors – across consumer and corporate financing – asset backed, unsecured and allied banking areas, working across multiple clients globally.
A mechanical engineer and MBA from XLRI, Jamshedpur, he has also served on the Board of CitiFinancial Consumer Finance Ltd (2001 – 03) and on the Board of Directors of TCS e-Serve International Ltd (2008-12). In 2011-12, while serving on the Board of TCS eServe international Ltd, he also served as the Chairman of the Audit Subcommittee of the Board of Directors.
Experience in the area of Banking & Regulation Compliance
Bawa has got considerable and end to end experience in the area of long term Project & Commercial financing. While with ICICI, Avco Financial Services and The Associates, he led the setting up on the commercial financing - equipment leasing and financing businesses for Avco Financial services (division of US Multinational Textron) and the Associates India – as the India country busines manager – from 1999 to 2002, and built the business across multiple centres in India, and benchmarked its operations across multiple countries to derive operational synergies and improvements.
While working with ICICI – in its project financing division he worked in multiple large projects across the lending cycle from origination, credit evaluation & due diligence, account monitoring, default management & collections across a diverse range of industry sectors, for 10 years – 1986 to 1997. He was involved in the creation and implementation of various policy frameworks related to Governance, risk mitigation, Anti-Corruption and Fraud mitigation.
Subsequently, he worked on the Board of Citigroup International Services Ltd. He was responsible for operationalizing compliance management & Risk Mitigation policy & procedure SOPs. He was the Chief- Auditor for Citigroup’s internal Risk & Compliance Management Group and has also led the successful preparation of his operations through audits by OCC (Office of Comptroller of the Currency) and COPC.
He then served on the Board of Directors of TCS e-Serve International Ltd and was also the Chairman of the Audit Sub-committee of the company. During his tenure in TCS as the Chief Operating Officer& EVP of TCS’s Customer interaction BPO operation, he led the setting up of TCS’s Banking Sector BPO operation centre at Manila, Philippines.
He is 53 years in age, plays Golf & Tennis occasionally, practices Yoga and is a prolific reader and is widely travelled globally across Asia, Europe, NA and APAC countries. He lives with his wife and two children at Gurgaon (Delhi NCR region), India.