MANAGEMENT CONSULTING & PROFESSIONAL SERVICES 

Hexagon Consulting a globally networked management consulting & professional services firm based at Gurgaon, Delhi capital region, India, helps organisations navigate today's challenging times, by supporting strategic and operational enhancements. We work with mid to large organizations across sectors, in both developed & emerging markets like India, and operate on cusp of  cutting edge management thinking, with a practical grounded approach. We believe that globally connecting culture, knowledge, skills, technology, operations & innovation improves organisations, local economies, and also contributes socially.

    CUSTOMER SERVICE                 EXCELLENCE PRACTICE

  • customer service excellence
  • customer experiencemanagement
  • bench marking, certification
  • CEM, service & quality improvement
  • service training
  • B2B & B2C customer satisfaction surveys & diagnostic studies 
  • CX analytics & insights

OUTSOURCING CONSULTING                 PRACTICE

  • outsourcing - offshoring
  • US expansion of SMB IT & BPO
  • sourcing IT & BPO services
  • set up : services captive in India
  • monitoring outsourced operations
  • operational excellence
  • enabling innovation in organisations
  • build centers of excellence(COE)
  • ITES sales growth in UK & EU 

MANAGEMENT CONSULTING                      PRACTICE

  • organisational due diligence
  • strategic, operational enhancements
  • third party assessment,
  • risk mitigation & compliance
  • KYC , AML advisory, services
  • improve&document processes,KPIs
  • financial modeling
  • simulations